Refund Policy

At e-startup.io, we are dedicated to providing a reliable, high-quality email marketing platform. We understand the importance of making informed decisions, which is why we offer a forever free account for all users. This allows you to explore and fully evaluate the platform before making any financial commitment. Our refund policy is designed to be transparent and fair while safeguarding the integrity of our services.

Why We Offer a Free Account

We encourage all users to take advantage of the forever free account before purchasing a paid plan. This account provides full access to the platform’s key features, giving customers the opportunity to ensure e-startup.io meets their specific needs. Given the availability of this free trial, we’ve structured our refund policy to prevent misuse while ensuring genuine customer concerns are addressed fairly.

7-Day Money-Back Guarantee (Conditional)

For customers who choose to purchase a paid plan without using the free trial, we offer a 7-day money-back guarantee from the date of purchase. However, to ensure fairness for all parties, this refund is conditional and will be honored under the following circumstances:

•No Prior Free Trial Usage: The 7-day refund policy is applicable only to customers who have not previously used the forever free account. If you’ve already used the free trial, this guarantee does not apply, as we assume you’ve had the opportunity to evaluate the platform.

•Justification for Refund: Refund requests must include a valid justification for why the service did not meet your expectations. Our support team will evaluate your reasons, and if the request is based on reasonable grounds, we will issue a refund. Requests citing difficulty in setup, without seeking help from our tutorials or support team, will not be considered sufficient grounds for a refund.

•Amazon SES Approval: Refunds will not be issued if your application for Amazon SES is denied. SES approval is at Amazon’s discretion, and we provide support for multiple SMTP providers, which are fully compatible with our platform. We encourage users to explore alternative SMTP options in such cases.

•SMTP Server Integration: Our platform requires the integration of your own SMTP server. Refunds will not be granted for issues related to this integration, as it is a core requirement for using e-startup.io. We provide detailed guidance to help with this process.

•Platform Features: Refund requests based on unmet expectations of features not advertised or explored during the free trial will not be entertained. All key platform functionalities are clearly outlined, and the free trial offers ample opportunity to assess them.

•Account Inactivity: Refunds will not be issued for reasons related to inactivity or failure to use the platform within the 7-day window after purchase. It is the responsibility of the customer to engage with the platform upon purchasing a plan.

•Misuse of the Platform: Refunds will not be granted in cases of misuse or violations of our terms of service, including sending unsolicited emails or engaging in prohibited activities.

No Refunds on Subscription Plans

For customers using our subscription plans, we do not offer refunds. Subscription fees are billed upfront, and we expect customers to review and understand the terms before committing. The free trial allows users to fully explore the platform’s features before subscribing.

Requesting a Refund

To request a refund, customers must submit their request through our official support portal: https://support.e-startup.io. Refund requests sent through email, social media, or any other channels will not be considered valid. Requests must be made within 7 days of the purchase, and refunds are contingent upon the evaluation of your justification by our support team.

No Refunds Beyond 7 Days

Refund requests submitted after the 7-day period following the purchase will not be accepted under any circumstances. This policy ensures consistency and fairness for all customers.

Professional and Transparent Refund Process

At e-startup.io, we are committed to providing a professional and transparent experience for our customers. Our refund policy is designed to balance the needs of our users with the operational realities of running a small, dedicated team. By offering a free trial, we give every customer the chance to evaluate our service before making a financial commitment. We strive to ensure that each refund request is handled with care, fairness, and respect for both parties involved.

Continuous Improvement and Data Security

We are continuously improving our platform by adding new features and enhancing security measures. We take the privacy and security of your data seriously, adhering to the highest industry standards to ensure your information is protected.

Conclusion

By purchasing any plan from e-startup.io, you agree to the terms outlined in this Refund Policy. Our forever free account gives all users the opportunity to test and evaluate the platform before purchasing. For those who opt to bypass the trial, our 7-day money-back guarantee applies, provided the conditions are met. Refunds on subscription plans are not available, and all refund requests must be submitted through our official support portal. We are here to support your success and look forward to serving your business needs.